Is it possible to return carpets to the store? Return of carpets, rugs and rugs
Each buyer of carpet in a store has the right to exchange or return the carpet to the store. This possibility is regulated by the Law of Ukraine “On the Protection of Consumer Rights”. The ninth article of the law states that if the product does not fit in size, color, style or other criteria that make it impossible to use, this right is satisfied. If you want to order a carpet overlock , then it becomes impossible to return the product with changes made on an individual request.
Returning a carpet to a store is legally possible within 14 days from the date of purchase. The product must have a marketable appearance, labels retained on it, as well as a cash receipt confirming the purchase. The amount is refunded solely for the product, delivery charges are not included.
A carpet store serving customers from Kiev and other cities reserves the right to refuse to accept a carpet and return money if the buyer tries to return a damaged and dirty rug with obvious signs of use.
Return of carpets with manufacturing defects
In rare cases, immediately after receiving an order, you may encounter a manufacturing defect found on the carpet. In this case, the product must be exchanged or returned. Various defects fit this point:
- excessive contamination of the carpet surface;
- presence of mechanical damage;
- incorrect placement of the pile;
- knocked down design, if a different design was declared;
- poorly fixed fibers;
- an unpleasant aroma that does not go away;
- incorrect shape of the factory coating.
If you decide to buy a carpet, and after receiving it you find one of the above types of defects, you can immediately return the carpets if you are not interested in an exchange. Important! Please note that for the most budget carpets, slight differences in shades, rough knots, and uneven piles are acceptable. As for woolen rugs and acrylic carpets , their surface pile rolls up a little during use. For wool products, this process accompanies the entire period of their use.
Return of cut goods
It is worth noting that according to the provisions of the Law of Ukraine “On the Protection of Consumer Rights” the following are not subject to return:
- cut carpet runners according to individual measurements;
- overlocked carpets.
For all questions regarding the return, selection and purchase of carpets, please contact the store managers.
